Refund policy

1. Return Timeframe

We gladly accept returns and exchange requests within 2 days from the date your package was delivered to your address. You may initiate a return of the product by writing to us at  @mail.com. The said items if qualified for the return must be shipped back or handed over to our logistics partner to qualify for a refund.

2. Return Eligibility Criteria

To ensure a smooth return process and to help us keep our inventory fresh for all customers, returned items must meet the following conditions:

  • Condition: Items must be unworn, unwashed, unaltered, and undamaged.

  • Tags: All original tags, labels, and protective packaging must be completely intact and attached to the garment.

  • Hygiene: Items must be free of makeup, deodorant, perfume, or any visible signs of wear and tear.

  • Proof of Purchase: The original packing slip or order confirmation email must be included inside the return package.

3. Non-Returnable Items

For hygiene, safety, and clear inventory management, the following items cannot be returned or exchanged:

  • Items explicitly marked as Final Sale or purchased during major clearance events.

  • Intimates, bodysuits, swimwear, and jewellery.

  • Gift cards or promotional store credits.

4. Damaged, Defective, or Incorrect Items

Your satisfaction is our absolute priority. If you receive an item that is damaged, defective, or incorrect, please let us know immediately so we can make it right:

  • Contact our support team at [EMAIL ADDRESS] within [X DAYS, e.g., 48 hours / 7 days] of delivery.

  • Please include your Order Number and clear photographs showing the defect or damage.

  • We will provide a complimentary prepaid shipping label and issue a full refund or send a brand-new replacement immediately, entirely at our expense.

5. Exchange Options

Need a different size, colour, or a completely different item? We offer hassle-free exchanges to help you find your perfect fit:

  • Direct Size/Colour Exchanges: Subject to product availability, we will ship out your new size or colour as soon as your original item is received, inspected, and processed at our warehouse.

6. Return Shipping Costs

  •  We provide a prepaid return shipping label. A flat return shipping fee of ₹ 55/- will be deducted from your final refund amount.

7. Refund Process & Timing

Once your return shipment reaches our fulfilment facility, it will undergo a standard inspection to verify its condition:

  • Inspection Window: Returns are typically opened and inspected within 3 business days of arrival.

  • Approval Notification: We will send you an email confirming whether your return has been approved or rejected based on our eligibility criteria.

  • Processing Time: Once approved, refunds are automatically issued back to your original method of payment. Please allow 10 business days for the credit to clear and reflect in your bank account or statement, depending on your financial institution.

How to Initiate a Return

Ready to start a return or exchange? Simply head to our online returns center at [WEBSITE URL/RETURNS LINK] and enter your order number and email address. For personalized assistance, you can always reach out directly to our dedicated customer support team at [EMAIL ADDRESS].